Innovation and Solutions: The Intelligence Behind Your Outcome

Fieldcall is one of the UK’s leading field information and data capture businesses with over 30 years of experience in delivering solutions to our clients’ challenges regarding customer engagement and asset inspection. 

Fieldcall is a centralised outsource field solution business providing bespoke information gathering and data capture services across a wide range of sectors, allowing clients to operate effectively and compliantly whilst maximising the customer journey.
Information Gathering & Data Capture

Over 30 years experience in delivering customer engagement solutions across multiple sectors including Banking, Financial Services, Insurance, Public Sector, Health Care, Legal and Education.

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Empathetic Vulnerable Customer Solutions

Significant experience in face to face customer engagement (including FCA regulated activity). Post pandemic approximately 20% of all customers we contact are potentially vulnerable or find themselves in sensitive situations.

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Field & Digital Contact Options

We developed our own core operating platform: the AEGIS management system alongside a complimentary App for field use and the ability to issue ‘self-serve’ links to customers where required – tailored to the information and data capture!

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Information Gathering & Data Capture

Over 30 years experience in delivering customer engagement solutions across multiple sectors including Banking, Financial Services, Insurance, Public Sector, Health Care, Legal and Education.

View
Empathetic Vulnerable Customer Solutions

Significant experience in face to face customer engagement (including FCA regulated activity). Post pandemic approximately 20% of all customers we contact are potentially vulnerable or find themselves in sensitive situations.

View
Field & Digital Contact Options

We developed our own core operating platform: the AEGIS management system alongside a complimentary App for field use and the ability to issue ‘self-serve’ links to customers where required – tailored to the information and data capture!

View
140+ Field Agents
with full UK field coverage, ready to deploy and work on your case.
40,000+ field instructions
are conducted by our specialist team every single year, and growing.
More than a 9-5:
Our activity is often outside of business hours to suit our clients' customers' availability.
Over 100 banks, building societies, insurers, law firms and exam boards trust Fieldcall.
"The introduction of "reconnect visits" by Fieldcall, has plugged a gap in our arrears process. The ability to engage with our customers quickly and cost effectively has been a great benefit as our collections activity must be seen as cost neutral for our distressed borrowers."

- UK Lender
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Innovative Approach,
Effective Action.

Fieldcall uses its own software and systems specifically designed to support our field and remote information gathering and data collation activities.

We create bespoke solutions when presented with our clients' needs to deliver efficient and effective information solutions for your business.

From empathetic vulnerable customer contact to FCA regulated arrears and contact strategies and support in a professional and empathetic manner, you can rest assured the the Fieldcall team will do all it can to meet your requirements and expectations each and every time.

Find out today why we're trust by hundreds of clients and household names across the country.

"We know once we have input the field visit instruction on the AEGIS system it will be allocated to field almost immediately. When it was sent in the post we did not know for days whether the instruction had been received and actioned. We have actually tracked a case since we were introduced to the new process, and were pleased to see instructions input in the morning, and with the field agent in the afternoon.

We have seen a noticeable improvement, and have changed our systems to allow the field agents longer to work the case, so we can improve the prospect of meaningful customer contact."

- UK Mortgage Lender
How We Work For You.
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Get in touch with us today
Establish the information required and objectives of our instruction
Agree our parameters and process and advance your instruction
Deliver you your results
step 1
Get in touch with us today
step 2
Establish the information required and objectives of our instruction
step 3
Agree our parameters and process and advance your instruction
step 4
Deliver you your results
Approximately 20% of the field visits we complete each month are to potentially vulnerable customers.
Our Technology,
Your Advantage.

As the work we complete is often bespoke so too is the operation platform that sits at the heart of our business.

We developed our very own core operation platform: the AEGIS management system alongside a complimentary App for field use and the ability to issue 'self-service' links to customers where required - tailored to the information and data capture!

Using AEGIS, you will get real-time updates and analytics surrounding your service with us. You'll also receive up-to-date photos, videos and customer signatures that we collect as part of our work on your behalf.

man working
"The AEGIS system at Fieldcall gives us greater control and visibility. We feel we can communicate from our office directly to the field agents."

- UK Mortgage Lender

Frequently Asked Questions

Contact Us

In order to get in touch with us, please give us a ring on 0160 4210 400, or send us a letter addressed to Swan Court, Lamport, Northamptonshire, NN6 9EZ.

Please visit the 'Contact Us' page here on our website to send us an enquiry about our services. A member of our team will then be in touch with you soon in regards to your query.

You can officially find us on Linkedin here, where you can keep up to date with all our work, as well as insight into the sectors we support.
About Us

We are a Northamptonshire-based business with extensive information gathering experience and capabilities. We are industry leaders in our chosen fields.

We are backed by institutional investors Fullbrook Thorpe LLP (an independent private equity fund based in Derbyshire) as well as Birmingham City Council.

We have worked hard over 30 years to build a reputation for reliability, integrity, and customer focus. For some of our activities we are regulated by the FCA, and we have been accredited with ISO 27001, 14001, Cyber Essentials, PCIDSS and assessed for our sustainability efforts via EcoVadis as Gold Medal standard.

The AEGIS management system has been specially designed and built to provide client, agent and Fieldcall Head Office with a 360-degree view of our activity. Providing narrative, photos, video footage and notifications of the work of our field agents, our system ensures you're kept in the loop regarding your instructions.
Contact Details
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Our location
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Give us a call
Swan Court, Lamport, Northamptonshire, NN6 9EZ
0160 421 0400
Sources of Help
You can get free independent advice and guidance from a number of sources, here are just a few:
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Send us a message.
Have we contacted you?
If you have received contact from us or our Field Agent, this is because your lender has asked us to meet with you on their behalf. We would like to assure you that we are a professional and reputable business that specialise in this service therefore, it will be dealt with sensitively, confidentially and with discretion.
Please contact the Field Agent directly using the details given within the letter they have left to arrange a mutually convenient date and time to meet.
If you are concerned about your current financial commitments, you can get free advice from independent experts before talking to us, some suggestions can be found in the ‘Sources of Help’ section of this page.
If you are not happy with the services you have received from Fieldcall or one of our Field Agents and wish to make a complaint, you will find our complaints process detailed at the bottom of this page.