About Us

Trusted with the customers of some of the UK's most respected brands

Based in Northamptonshire, Fieldcall Limited are part of the Claven Group, one of the UK's leading specialist field visit and information gathering businesses for the last 30 years.

About Fieldcall

Fieldcall Limited (and its sister company DMSFieldcall Limited) are both individually Regulated and Authorised by the Financial Conduct Authority (FCA)

With over 125 years of industry experience, our senior team have a vast in depth knowledge of the Field, Tracing and Recovery Sectors, with a Client base the includes major blue chip Banking, Financial Services, and Insurance companies.

We offer a range of fully bespoke, compliant IT led services to Clients with an experienced and fully vetted Field representative team to optimise the information gathering process.

'The challenge we faced was one of satisfying both response times via digital field reporting and cost. We had looked at 'crowd sourced' options but had concerns overexposing our customers to a 'crowd'. We were introduced to Fieldcall who were able to deliver what we needed, they provided both a variable cost option and were able to give the comfort we required around 'reputation risk' with the quality and oversight they have embedded in the field resource. An added benefit was their extensive experience in engaging with vulnerable customers'.

- Insurance Industry Client

Contact Details

Our location

Give us a call

Swan Court, Lamport, Northamptonshire, NN6 9EZ

0160 421 0400

Sources of Help

You can get free independent advice and guidance from a number of sources, here are just a few:

Send us a message.

Have we contacted you?

If you have received contact from us or our Field Agent, this is because your lender has asked us to meet with you on their behalf. We would like to assure you that we are a professional and reputable business that specialise in this service therefore, it will be dealt with sensitively, confidentially and with discretion.

Please contact the Field Agent directly using the details given within the letter they have left to arrange a mutually convenient date and time to meet.

If you are concerned about your current financial commitments, you can get free advice from independent experts before talking to us, some suggestions can be found in the ‘Sources of Help’ section of this page.

If you are not happy with the services you have received from Fieldcall or one of our Field Agents and wish to make a complaint, you will find our complaints process detailed at the bottom of this page.